*At your request, our Škoda-qualified technician or emergency service may be dispatched in an attempt to gain entry into your vehicle to retrieve your keys. However, you have sole responsibility for any loss or damage resulting from this entry attempt. To provide added security for the vehicle owner, photo identification will be requested at the scene.

If access into your vehicle is unsuccessful, it will be towed to the Škoda service centre to gain entry. This tow will be at your own expense. The costs for parts, labour and/or replacement are not included in this service. If you have lost your keys, please contact the Škoda service hotline at +65 6333 8800 for further assistance.

If access into your vehicle is unsuccessful, it will be towed to the designated Škoda service centre to gain entry. This tow will be at your own expense. The costs for parts, labour and/or replacement are not included in this service. If you have lost your keys, please contact the Škoda service hotline at +65 6305 7299 for further assistance.

The information, images, and content shown on this website are used for illustrative purposes only and are not intended to form a part of any contract, offer, or warranty. To get the exact confirmation of features, parts, colours and equipment, please get in touch with us.

Frequently Asked Questions

Answers to some commonly asked questions about the 24-hour roadside assistance service.

What is the 24-hour roadside assistance service?

It is a 24-hour, 365 days a year emergency breakdown assistance service unique to owners of eligible Škoda cars. This assistance will be provided for the period of the new car warranty. The service is manned by a team of experienced multi-lingual staff who will provide assistance in the event that your Škoda becomes immobilised.

My Škoda has broken down, what shall I do next?

Please call the emergency number given on the decal. Remember to give your exact location, the vehicle registration number or VIN number, contact details, a description of the problem and your home address, so that the staff can coordinate assistance efficiently for you.

Do I have to pay for replacement parts?

Yes, replacement parts and any workshop labour costs are your responsibility, unless they are covered under the manufacturer's warranty. Terms and conditions apply.

How long will I have to wait before the team comes to my aid?

We understand the frustration and anxiety experienced in the event of a breakdown, and our aim is to ensure that any inconvenience is kept to a minimum. Therefore, when you call, our fully-trained staff will immediately arrange for the nearest and most appropriate service provider to assist you. The waiting time will depend on the availability of the assistance provider, your breakdown location, weather conditions and traffic. During the course of your wait, we will maintain contact with you and provide updates on the estimated time of arrival of the service provider.

Do I have to be with my Škoda to receive service arranged by the 24-hour roadside assistance team?

Yes, you must be present at the breakdown location in order for assistance services to be rendered to your Škoda. In the event of a recovery, you are required to sign a towing receipt before your Škoda can be recovered at Škoda Service Centre. Please ensure that you remove all belongings from your Škoda prior to recovery. We are not responsible for any loss or damage to personal belongings left in the vehicle.

Can I request for my Škoda to be recovered to a workshop of my choice?

We will recover your Škoda from the accident or breakdown location to Škoda Service Centre. We will not recover your vehicle to other workshops.

Can I make my own arrangements for roadside assistance and obtain reimbursement from the 24-hour roadside assistance service?

In order to obtain the highest level of service, all arrangements must be made by us. We have an appointed network of service providers to provide the services as described in this policy.

Who should I contact for road traffic accident insurance claims?

You should contact your insurance company and confirm the insurance claims procedures with them.

Do I call the 24-hour roadside assistance hotline if I want to make an appointment with a Škoda Service Centre?

This service is designed to provide mobile emergency assistance. To make an appointment with Škoda Service Centre, please call +65 6305 7299.

Do I call the 24-hour roadside assistance team if my boot cannot close?

Yes. We will arrange assistance for you since this situation can be a potential hazard if you attempt to drive your Škoda.

My air-conditioning is not working. Will the 24-hour roadside assistance service recover my Škoda to the service centre?

As this condition does not immobilise your Škoda, you will need to drive your Škoda to Škoda Service Centre.

The information, images, and content shown on this website are used for illustrative purposes only and are not intended to form a part of any contract, offer, or warranty. To get the exact confirmation of features, parts, colours and equipment, please get in touch with us.

Terms and conditions

1. Parts and labor fees apply if parts replacement or repair is required.
2. Free one time complimentary jump-start service of vehicle battery. All subsequent jump-start services related to the same battery are subjected to an attendance fee of $144.45 (inclusive of GST).
3. Free dispatch of roadside assistance technician, 24 hours a day only covers Singapore, not applicable to extended service in Malaysia**.
4. Towing service available island wide in Singapore (except Jurong island) and in peninsular Malaysia**.
5. Extra cost will be incurred to customers in the event of towing from a remote location.
6. Adverse weather conditions - On occasions when adverse weather such as floods, heavy thunder, and lightning challenge external resources, some operations may become physically impossible until the weather improves. During such situations, our main priority is to ensure that you and your passengers are taken to a safe place. The recovery of your Škoda may not be possible until weather conditions permit it.
7. Rights - In the case of a false statement, we shall have the right to refuse any or all benefits. In the unlikely event of a dispute arising, for which a satisfactory solution cannot be found, we reserve the right to appoint an independent third party to act as an arbitrator to resolve the matter.
8. Force majeure - We shall not be liable for failure to provide services under the terms of services set out in this page if such failure is caused or contributed by acts of nature, acts of a public enemy, acts of government authority or any political sub- division or any department or regulatory agency thereof or entity created thereby, acts of terrorism, orders of any court or arbitrary body, acts of any person engaged in subversive activity or sabotage, strikes, embargoes, delays due to any of the above causes or events beyond our reasonable control.
9. Removal of belongings prior to recovery - Please ensure that you remove all belongings from your Škoda prior to recovery. We will not be responsible for any loss or damage to personal belongings left in the vehicle.